Remote Support that Keeps Your Practice Running—Anytime, Anywhere
With Pace+ Remote Support, your EHR, billing, and clinical systems are monitored and managed proactively—so your team stays focused on care, not tech-issues.
When Systems Fail, Your Service Stops.
Modern healthcare practices rely on reliable software—from EHRs to scheduling, billing, e-prescribing, and analytics. But even the best systems falter: slow response times, unexpected errors, downtime, and inefficient on-site fixes can disrupt care, frustrate staff, and cost money.
With remote issues, the delay of waiting for a technician, scheduling visits, or scrambling for workarounds hurts both productivity and patient satisfaction
Pace+ Remote Support — Real Time Fixes, Real Time Peace of Mind
Pace+’s remote support service is designed specifically for healthcare technology. Whether it’s your EHR, practice-management software, integration modules, or network issues, our expert team is ready to diagnose and resolve problems remotely, often before you even notice them. No travel delays. No onsite wait time. Just fast action, secure access, and seamless continuity of your workflows.
Support Services Tailored for Healthcare Tech
- 24/7 Remote Monitoring & Help Desk
We monitor your systems around the clock, respond fast, and fix issues without waiting for a technician to travel.
- Proactive Diagnostics & Patch Management
Identify problems early, apply updates and patches remotely, reducing risk and downtime.
- Secure Remote Access & Troubleshooting
Our remote sessions follow strict security protocols, giving you peace of mind and full compliance.
- Remote Training & End-User Support
When staff need help, we jump in remotely to guide them and ensure tools are being used effectively.
- Scalable & Flexible Service Levels
Whether you’re a solo practice or multi-site clinic, we offer remote-support plans that scale with you.
Our Remote Support Process in Four Steps
Onboarding & Setup
We configure secure remote-access channels and gather system details.
Monitoring & Alerting
Live-monitoring tools watch your vital systems and alert us when issues arise.
Remote Response & Resolution
Technicians connect remotely, diagnose, and address the issue—often within minutes.
Review & Continuous Improvement
We provide session summaries, trending reports, and recommendations to keep your system optimized.
Why Practices Rely on Pace+ for Remote Support
Healthcare-Centric Expertise
We’re specialists in EHRs, medical software and clinical workflows—not just generic IT.
Minimal Disruption
Remote support means no waiting for on-site visits, less downtime, and faster resolution.
Secure & Compliant
We use industry-standard encryption, access controls, and audit logs to safeguard patient data
Scalable for Any Practice Size
From solo therapists to large clinics, our remote-support plans adapt to your needs.
Stay Connected, Stay Supported, Stay Secure
Partner with Pace+ for reliable remote support designed for healthcare. Let your systems run smoothly—so you can focus on what matters most: your patients.
Get in Touch
Fill out the form below and we’ll respond within 1–2 business days.
Quick Contact Options
Leverage your patient care services to a new level! PacePlus will revolutionize the healthcare business. Contact us now!
Sales Inquiries
Looking to learn more about Pace+ or schedule a demo? Contact our sales team.
Email: support@paceplus.com
Customer Support
Already a customer and need assistance? We’re here to help.
Email: support@paceplus.com
General Questions
For everything else, reach out and we’ll direct your message to the right team.
Email: support@paceplus.com
Direct Contact Details
- Phone (980) 850-5564
- Emails support@paceplus.com
- Address 111 W. Jackson Blvd. Ste. 1146, Chicago, IL 60604